What does it cost?
We do not publish a price. Talk to us. Put the number of shops on the demo form and we will tell
you what it would cost for your business.
What does it run on?
A web browser, on a tablet or a computer. There is nothing to install and no app to
download from an app store. It needs an internet connection and does not work without one. On a
touch screen the tick-boxes and the buttons on each row are made larger, and signatures are drawn on
an on-screen pad.
Who sets it up?
We do. You send photos or spreadsheets of the records you keep now, and a member of our team
builds your shop from them: opening hours, fridges and freezers with their ranges, checklists,
suppliers, products, COSHH chemicals and training records. We go through it with you before it is
switched on. Afterwards your manager can change it in the app.
Can you bring our old paper records across?
No. Past readings, deliveries and other records are not imported. Your shop starts clean on the
day it is switched on. What we carry across is the set-up: your appliances, checklists, suppliers,
products, chemicals, staff and who has passed which training course. Your allergen matrix stays on
paper, because the app has no place for one.
Does every member of staff need their own login?
Each person who records in the app has their own sign-in: their own email address and a password
they choose. A record is stamped with whoever was signed in when it was made. People are invited by
email, by us when your shop is switched on or by your manager afterwards, and your manager decides
what each role can see and change. Staff who never use the app do not need a login. They can still
be on the training matrix.
Does it take the fridge temperatures for me?
No. A member of staff reads the thermometer and types the figure in. There are no sensors or
wireless probes. What the app adds is the allowed range beside every box, a red row when a reading
is outside it, and a prompt to record what was done.
Does the score tell me what Food Hygiene Rating I will get?
No. The score measures your own record-keeping in the app: the share of due temperature checks
and checklist items that were done, less points for out-of-range fridge and freezer readings with
no action written down. It can also take daily sign-off into account. The page itself calls it a
self-check on your records, not a prediction of your official Food Hygiene Rating.
If someone changes a record afterwards, will I know?
A manager can. A change to a saved reading, checklist answer or delivery goes into the shop's
audit log with who made it and when, and the app puts a badge on changes worth a second look, such
as a failed reading changed to a passing one. A manager reads the log on the Audit page.
Where are our records kept?
The app and its database run in Microsoft Azure's UK South region, and the app is served over an
encrypted connection. You can print the Inspection page and a month of the Tasks calendar through
your browser, and open or download again the documents you attached.